Call Center Support Representative
Affordable Cesspool Sewer & Drain Affordable Cesspool Sewer & Drain Islandia, NY Islandia, NY Full-time Full-time $18 - $25 an hour $18 - $25 an hour About us We are agile, professional and fast-paced.
Our work environment includes:
Modern office setting Fun Growth opportunities Casual work attire Safe work environment On-the-job training
Responsibilities:
- Provide exceptional customer service to Residential and Commercial customers via phone, email, and chat.
- Assist customers with inquiries, concerns, and requests.
- Maintain customer records by updating account information in CRM program.
- Collaborate with other departments to ensure customer satisfaction.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Excellent communication skills in both English and Spanish (verbal and written) - Previous experience in customer service or sales is preferred - Strong data entry and computer skills - Knowledge and experience (1-3 Years) in the_ Trades_ (Plumbing, Cesspool, HVAC and Electric) - Knowledge of phone etiquette and professional communication skills - Bilingual proficiency in Spanish and English is a plus - Knowledge and Experience using CRM program_ SERVICE TITAN_ (1-3 yrs) We offer competitive pay rates and benefits.
Join our team of dedicated professionals who are committed to providing outstanding customer service.
Apply now! Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) Health insurance Paid time off Experience level:
2 years Shift:
10 hour shift 8 hour shift Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our work environment includes:
Modern office setting Fun Growth opportunities Casual work attire Safe work environment On-the-job training
Responsibilities:
- Provide exceptional customer service to Residential and Commercial customers via phone, email, and chat.
- Assist customers with inquiries, concerns, and requests.
- Maintain customer records by updating account information in CRM program.
- Collaborate with other departments to ensure customer satisfaction.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Excellent communication skills in both English and Spanish (verbal and written) - Previous experience in customer service or sales is preferred - Strong data entry and computer skills - Knowledge and experience (1-3 Years) in the_ Trades_ (Plumbing, Cesspool, HVAC and Electric) - Knowledge of phone etiquette and professional communication skills - Bilingual proficiency in Spanish and English is a plus - Knowledge and Experience using CRM program_ SERVICE TITAN_ (1-3 yrs) We offer competitive pay rates and benefits.
Join our team of dedicated professionals who are committed to providing outstanding customer service.
Apply now! Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) Health insurance Paid time off Experience level:
2 years Shift:
10 hour shift 8 hour shift Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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